Help & Support
Frequently Asked Questions
Everything you need to know before you order — payment, delivery, returns, and caring for your fragrance. Still have a question? We're only a message away.
Ordering & Payment
How do I place an order?
Browse our collection, add your favourites to the cart, and head to checkout. Enter your delivery details, choose a payment method, and confirm — you'll get an order confirmation by SMS or email shortly after.
What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfer, and debit/credit cards at checkout — whichever is most convenient for you.
Is Cash on Delivery available?
Yes — Cash on Delivery is available nationwide across Pakistan. You simply pay the courier when your order reaches your doorstep.
Can I change or cancel my order?
If your order hasn't shipped yet, message us as soon as possible at thefranscent@gmail.com or on WhatsApp with your order number, and we'll do our best to update or cancel it.
Shipping & Delivery
Where do you deliver?
We deliver nationwide — to Karachi, Lahore, Islamabad, and every major city and town across Pakistan.
Do you offer free delivery?
Yes — enjoy free nationwide delivery on all orders over Rs. 3,000. Orders below that are charged a standard delivery fee shown at checkout.
How long will my order take?
Orders in major cities usually arrive within 2–4 working days, and other areas within 4–6 working days. For full details, see our Shipping Policy.
How do I track my order?
Once your order ships, we'll share a tracking number by SMS, email, or WhatsApp so you can follow it to your door.
Returns & Refunds
What is your return policy?
Unopened products in their original, sealed packaging can be returned or exchanged within 7 days of delivery. For hygiene reasons, we can't accept returns on fragrances that have been opened or used. Full details are in our Refund Policy.
My order arrived damaged or incorrect — what now?
We're sorry about that. Please contact us within 48 hours of delivery with your order number and a clear photo of the item, and we'll arrange a replacement or refund right away.
How and when will I get my refund?
Once we receive and check your return, we'll process your refund within 5–7 working days — to your original payment method, or by bank transfer for COD orders.
Fragrance & Care
Are your fragrances authentic?
Yes. Franscent offers our own signature scents crafted by in-house perfumers, alongside authentic designer perfumes and premium Arabic attars. Every product is quality-checked before it reaches you.
What's the difference between EDP, body spray, and attar?
It comes down to concentration. Eau de Parfum (EDP) is rich and long-lasting. Body sprays are lighter and refreshing for everyday wear. Attars are concentrated oil-based perfumes — a little goes a long way and they wear close to the skin.
How long will the scent last?
Longevity depends on the concentration, the notes, your skin type, and the weather. Most of our scents last several hours on skin and longer on clothing. Applying to pulse points and moisturised skin helps it hold longer.
How should I store my perfume?
Keep it in a cool, dry place away from direct sunlight, heat, and humidity. Steady conditions keep the scent true for longer — avoid leaving bottles in bathrooms or cars.
Not sure which scent to pick?
Try our Tester Boxes — five iconic scents in 5ml or 10ml, so you can discover your favourite before committing to a full bottle. You can also message us with what you like and we'll help you find your signature scent.
