Privacy policy

 

Last updated: August 03, 2026

This Privacy Policy explains how Franscent ("Franscent", "we", "us", or "our") collects, uses, and shares your personal information when you visit or shop at franscent.pk (the "Site"), use our services, or otherwise communicate with us (together, the "Services"). In this policy, "you" and "your" refer to you as a customer, visitor, or any other individual whose information we collect.

Please read this policy carefully. By using the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do, we will post the revised version on the Site and update the "Last updated" date above. We encourage you to review it periodically.

What Information We Collect

The information we collect depends on how you interact with us. By "personal information" we mean information that identifies, relates to, or can reasonably be linked to you.

Information you give us directly

  • Contact details — your name, phone number, email address, and delivery address.
  • Order information — your name, billing and shipping address, order details, and payment confirmation.
  • Account information — your username, password, and any information used to keep your account secure.
  • Customer support information — anything you choose to share when you message us, request a return, or ask a question.

Some features may require certain information to work. You can choose not to provide it, but doing so may limit your access to those features.

Information we collect automatically

When you use the Site, we may automatically collect certain usage information ("Usage Data") through cookies and similar technologies. This can include your device and browser type, network and connection details, IP address, the pages you view, and how you interact with the Site.

Information we receive from third parties

We may receive information about you from service providers who help us run the Site, including:

  • Shopify, which hosts and powers our online store.
  • Payment processors, which collect and handle payment details (such as card or bank information and billing address) to complete your orders.
  • Analytics and advertising partners, which use cookies, pixels, and similar tools to help us understand and improve how the Site is used.

Any information we receive from third parties is handled in line with this Privacy Policy.

How We Use Your Information

We use your personal information to:

  • Provide our Services — process payments, fulfil and ship your orders, manage returns and exchanges, maintain your account, and send you order- and account-related updates.
  • Communicate with you — respond to your questions, provide customer support, and maintain our relationship with you.
  • Market our products — send you promotions and updates by email, SMS, or other channels (where you have agreed to receive them), and show you relevant advertising. You can opt out of marketing at any time.
  • Improve our Services — understand how customers use the Site so we can make it better.
  • Protect Franscent and our customers — detect, investigate, and prevent fraud, misuse, or unlawful activity, and keep your account secure.
  • Meet legal obligations — comply with applicable laws and enforce our terms.

If you register an account, please keep your login details private and do not share them with anyone. If you believe your account has been compromised, contact us right away.

Cookies

Like most websites, we use cookies and similar technologies. We use them to run and improve the Site (for example, to remember your preferences and cart), to understand how the Site is used, and to help tailor products and advertising to you. For details on the cookies used by our Shopify platform, see Shopify's cookie policy.

Most browsers accept cookies automatically, but you can adjust your browser settings to remove or block them. Please note that blocking cookies may cause some parts of the Site to work incorrectly or become unavailable.

How We Share Your Information

We may share your personal information in the following situations:

  • With service providers who work on our behalf — for example, payment processing, order fulfilment and shipping, IT and hosting, analytics, and customer support.
  • With marketing and advertising partners, who use your information in line with their own privacy policies.
  • When you ask us to, or where you use features such as social media or login integrations.
  • For legal and safety reasons — to comply with the law, respond to lawful requests, enforce our terms, or protect the rights and safety of Franscent, our customers, or others.
  • In a business transaction — such as a merger, acquisition, or sale of assets.

We do not sell your personal information.

Third-Party Links

Our Site may link to websites or platforms we do not operate. We are not responsible for the privacy practices or content of those sites. If you follow a link elsewhere, we encourage you to review that site's own privacy policy.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us using the details below and we will delete it.

Security and Retention

We take reasonable steps to protect your personal information, but no method of storage or transmission is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive information through insecure channels.

We keep your personal information for as long as we need it — for example, to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may not apply in every case.

  • Access — request a copy of the information we hold about you.
  • Correction — ask us to fix information that is inaccurate.
  • Deletion — ask us to delete information we hold about you.
  • Portability — request a copy of your information in a portable format.
  • Restriction or objection — ask us to limit or stop certain processing.
  • Withdraw consent — where we rely on your consent, you can withdraw it at any time.
  • Opt out of marketing — unsubscribe from promotional messages using the link in our emails or by contacting us. We may still send you non-promotional messages, such as order updates.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding, and we will reply within the timeframe required by law. We will not discriminate against you for exercising your rights.

International Users

Franscent is based in Pakistan. If you access the Site from outside Pakistan, please be aware that your information may be transferred to, stored, and processed in Pakistan or other countries where we or our service providers operate. Where required by law, we take appropriate steps to protect your information when it is transferred internationally.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please email us at thefranscent@gmail.com.